The majority of shipments are delivered on their estimated delivery date, but delays can and do happen. If your order is delayed, DON'T WORRY. All shipments are packed with enough coolant to withstand extended transit times, and they almost always arrive in great shape. Food that is still cold to the touch can be safely refrozen with no loss of quality -- learn more about freezing and defrosting food here.

If you have any concerns about your order, please get in touch. Do not refuse your delivery or discard your order before contacting us, as this will prevent us from being able to properly resolve the situation. It’s also a great idea to take a picture of anything you want us to know about (good or bad).